This is the new Water Distiller Store Site! New look, same great services.

Return Policy

Return Policy

At The Water Distiller Store, we are committed to customer satisfaction. If you were shipped a malfunctioning product, you can return it within 30 days of your purchase date for a replacement and Durastill will pay shipping. If you need to return a product for any other reason, a 5% restocking fee will be applied and you will pay shipping fees.

We do not allow returns on electrical parts.

Proof of purchase will be required for a refund, which can usually be verified by providing information from your purchase confirmation email, including your order number, order total, order date, and the email address used. To request a refund, please contact us by using any of the methods on our Contact Us page.